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How We Handle Legal Matters at janji333

Our legal framework sets out what you can expect from us and what we expect from you — covering account access, data use, and how disputes are handled. Availability of our platform depends on local law and the eligible region you access from.

Account TermsData & PrivacyDANA, OVO, GoPay Payment TermsJurisdiction DisclosureUser Rights
janji333 How We Handle Legal Matters at janji333
HOW WE PROTECT YOU

Data Handling, Security and Your Account

We take a specific approach to each area of your account security and data rights — not a blanket statement. Here is what each area actually means in practice for your account on janji333.

Data Retention

We retain your account data only as long as legally required or as needed to process your transaction history, including DANA and OVO payment records. You can request deletion where law permits.

Cookie Use

We use session cookies for login continuity and analytics cookies to improve the account experience. You can manage cookie preferences from the settings panel inside your account.

Account Security

Accounts are protected with OTP verification on login and on withdrawal requests. If you access from Yogyakarta or Denpasar, the same security steps apply — region does not change the verification path.

Requesting Changes

To correct, export, or remove your personal data, submit a request through the help centre form with your account ID. We aim to confirm receipt and begin processing within the period required by applicable law.

LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you need to raise a legal query, request a data correction, or flag an account dispute, we have three direct contact paths available. Queries related to DANA, OVO, or GoPay transaction disputes should include your transaction reference number so our team can trace the record quickly. Responses to formal legal and data requests are handled separately from general support.

Team online

Live Chat

Reach our Indonesia support team directly through the live chat window in your account dashboard for account and policy questions.

Email Support

Send formal data access requests or legal notices to our support email — include your registered account ID and the nature of your request.

Account Help Centre

The help centre inside your account lists the current policy documents, update history, and a direct form for submitting data correction requests.

What You Asked About Our Legal Terms

These are the questions we actually receive about our policies — covering user rights, data access, account disputes, and how our terms interact with local Indonesian law.

Yes. Access to our platform depends on local law and is available only in eligible regions where it is permitted. We do not override jurisdiction-specific restrictions, so your local legal environment determines access.

You can submit a data access request through the help centre inside your account. Include your registered account ID and we will process the request in line with applicable data law for your region.

Wallet payment disputes involve both our account terms and your e-wallet provider's own conditions. Contact us via live chat with your transaction reference number so we can trace and review the record with you.

We retain transaction and account records for the period required by applicable law. After that period, records are removed from active systems. You can request a data deletion review through the help centre form.

Yes — any material change to our terms is communicated via your registered account contact. We do not apply retrospective changes without giving you prior notice through that path.

Cookie preferences are managed inside your account settings panel. You can accept only functional session cookies and decline analytics cookies if you prefer. Functional cookies are needed to keep your login session active.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.